[threeseed]

> A 15min downtime window announced in advance is fine for approximately 100% of SaaS businesses

Except that there will be competitors who don't have a downtime every month.

And who are thus placing my needs ahead of their own.

Because your outage is my outage as well.

[toomuchtodo]

Unreasonable customers are best sent to competitors. Let them be their problem. All revenue is not equal.

[hn_throwaway_99]

> Except that there will be competitors who don't have a downtime every month.

Who said anything about downtime every month? Most companies I know do major DB version upgrades once every 2 years max, often less frequently.

[eru]

It depends on what you are comparing. It's all about opportunity costs.

A service with some short and pre-announced downtimes is better than one that fails randomly every once in a while. It's also better than one that runs extremely old versions of their software, with old bugs and vulnerabilities.

You are right that when you 'sell' the downtime to customers you have to tell them what they are getting in return.