[salesforcequit]

I tried to build this a few years ago using Salesforce’s webhooks and discovered that low-value tenants are on shared infrastructure where things like scheduled jobs can run instantly… or 10 minutes later, and Salesforce make no guarantees about when things will happen — making any attempt to use Salesforce as a source of truth unreliable.

The polling solution is neat but I am imagining it’ll run into issues with API limits and performance, especially for tenants on shared infrastructure: have you encountered that? Are you limited to working with customers that are paying Salesforce enough to have fast/reliable infrastructure?

(I don’t think it’s a problem for your success as your product is most valuable to those paying Salesforce for reliability, I’m just curious how you are thinking about the problems I gave up on! Maybe things with Salesforce have changed in the last 5 years.)

[kunalrgarg]

That's awesome that you set this up, thanks for paving the way! Our users who want real-time syncs and are watchful of their REST API limits typically opt in for our streaming solution (I believe the pub/sub api was a recent addition to their change data capturing APIs). Too much polling definitely has its issues with limits as you mentioned, but we allow our users to set their own frequency to meet their needs.

If I'm understanding correctly, the scheduled jobs refer to the Bulk API (I agree it executes at seemingly random speeds). We only use the bulk api on the initial “seed”, where we write a large amount of data from salesforce to postgres. Otherwise, when it comes to reading/writing data, we stick to the REST API, which we’ve found pretty performant and which Heroku Connect seems to rely on, too: https://devcenter.heroku.com/articles/mapping-configuration-...

> Are you limited to working with customers that are paying Salesforce enough…

Yeah, right now we do require that users are on Salesforce plans that include API access, which are Performance, Developer, Unlimited, and Enterprise (or Professional w/ API add-ons).

[couchand]

I'm guessing the GP's scheduled jobs are running within Salesforce, probably Apex. I'd note that I've seen inconsistent async processing delays even in EE and UE clients. First of all, I'm pretty sure everyone is on shared infrastructure, and second, the delay is at least in part relative to the amount of recent processing.

[kunalrgarg]

Yeah, so far, we’ve found that this combination of the three APIs is a happy medium between reliability, simplicity, and API limit consciousness.

[couchand]

I'm curious what's the biggest table you've tested on? Things start to get really interesting in Salesforce when your object has a million rows.

[kunalrgarg]

Yeah definitely agree, we had to rework our logic for these cases. We've worked with ~4 Million row objects. In general with our polling strategy syncs, the problem was more the size of each record. So a table with 1M rows but 400 fields was way more problematic than 2M of just 5 fields.