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They ought to be evaluated as if no TOS exists. Given the clear intent to defraud customers by misrepresenting the contract they were bound by, the claims should be evaluated under the TOS most favorable to the plaintiffs. The most favorable TOS is the one that's invalid because 23andMe didn't get anyone to actually agree, ergo the claims are evaluated as if no TOS exists. This is an attempt to undermine consumer protection laws, and the government should treat it as a direct attack. Other companies are watching. The government needs to send a clear message that this won't be tolerated before it spreads, becomes the status quo, and leaves many consumers believing that they don't have any rights or protections. The head of legal should also be disbarred under American Bar Association rule 1.2(d): > (d) A lawyer shall not counsel a client to engage, or assist a client, in conduct that the lawyer knows is criminal or fraudulent, but a lawyer may discuss the legal consequences of any proposed course of conduct with a client and may counsel or assist a client to make a good faith effort to determine the validity, scope, meaning or application of the law. This reads as clear contract fraud in the factum [1]. Customers are told that they're bound by new contract terms, despite that 23andMe never got agreement, nor tried to get agreement, nor even know whether customers have read the new contract. I can't fathom any other reasonable interpretation of the situation. They created a fraudulent contract hoping to confuse other entrants to prior versions of the contract, and intend to benefit from that confusion. It seems clear to me. They are attempting to undermine the legal system, and the ABA needs to deal out swift punishment as one of the protectors of that system. 1: https://en.wikipedia.org/wiki/Fraud_in_the_factum |
This is part of the legal system. It shouldn't be, but it is. If you can toss a hundred issues the other party has to refute, you drive up legal costs to where litigation is no longer practical. The other side loses by default of not being able to afford litigation.
The ABA is, indeed, one of the protectors of the legal system, and have no vested interested in undermining it. The system means their constituents, lawyers, make more money.
Footnote: The mistake you made is that 23andme isn't undermining the legal system, but rather, justice. The two are not the same.