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by verve 923 days ago
The email I got from 23andMe linked me to legal@23andme.com.
3 comments

Yeah, but the actual terms say arbitrationoptout@23andme.com. I wouldn't put it past them to say "ah but you didn't email the right address".
I emailed this one and cc’d the legal@ address just to be sure.
Ah, bad news, you cc'd legal@, which technically isn't directly emailing legal@. We have denied your claim and you will be shot from a rocket directly into the sun next Wednesday.
Wow that is super hidden! They have a fake ToS to try to stop you from seeing the real one.
Deeper in it has the other one.

I also set my future status to auto opt-out.

“I opt out of the updated terms and will stick to the current in place ones indefinitely, including any future changes. I declare myself immune from having to do anything like this again in the future and set my status to auto-opt-out.”

Is this legally binding? I'm extremely skeptical any time phrases like "immune" and "automatically" start making their way into legalese as it's usually something like those Facebook "don't use my photos" things your aunt reposts every few months.
Give them a 30 day notice that it is binding unless they object?
They have lawyers on staff, it doesn't matter if it is legally binding because they will ignore it and force you to spend thousands of dollars trying to enforce it (in the unlikely case it mattered).
send it to both!
legal@23andme.com rejects my email with the message "Account disabled". So yeah, definitely cc the other address.