| Hey, OP here. Figured I'd reply once, at the current bottom of the thread. > Since I have over the decades made several insurance claims that were paid out I assume that either wasn't for this situation, or you are not in the UK. House insurance *might* cover a package that was stolen after being left on the front doorstep, but it certainly doesn't cover items that never actually arrived at the insured property. When purchasing with a credit (rather than debit) card, the "insurance" we have is provided by Section 75 of the Consumer Credit Act. For purchases over £100, the card provider (Amex in my case) effectively indemnifies the purchaser against anything that the retailer would be liable for under the Sale of Goods Act. That's not a "provider being nice" thing either, s75 means that the contract for purchase of goods is with them. > they’ve allowed themselves to be subordinate to Amazon and Amex corporate internal processes. I struggle not to label that as vassal thinking. Or, perhaps, you know, understood how the law works where I am. > When this happens, you call the police Here, I'm definitely assuming that you're not in the UK. If you were, you'd be well aware of just how stretched and underfunded the Police currently are. They're not turning up for this. I laid out in the post why I don't believe it's me who needs to, but as we're here lets take it one step further. If I were to report it to the Police, Amazon may well try to use that as an argument that it's my problem to solve, not theirs. They would, almost certainly, pull "we can't do anything whilst there's an ongoing investigation". That, by the way, isn't something I've pulled out of the air. Since publishing the post, I've been contacted by a lot of people - a lot of them have been told by Amazon that they "must" get a crime number: if they can't get the crime number, Amazon refuse to proceed. Those that did get a number... their cases are still stalled. Reporting it to the Police not only wastes Police resources, it gives Amazon a means to try and drag this out further. The correct procedure is: - Raise it with Amazon
- If Amazon do not/can not resolve, invoke section 75 I've no idea how the Police in your area would handle it, but here we'd be lucky if we were given a crime number. > thought of reasonable reasons why the driver would act that way. I completely agree, it could equally have been someone in the warehouse. That doesn't change my gut feel that it was the driver though and, really, it doesn't matter what my gut says: ultimately it's for Amazon to investigate and root the problem out. |