[anuraaga]

I had a similar experience with a Chinese scam seller on eBay with a $500 GPU. tl;dr neither ebay nor PayPal would accept a claim because they had proof of receipt from DHL. Of course, a simple call to DHL could easily verify it was delivery to a different address but even providing an email from DHL to this effect as evidence didn't change the line. Eventually had to charge back and luckily in my case that did go through after about 3 months of process - the phone call from the card company in the process was nice to verify unlike everyone else it did actually get handled by a real person.

Naturally that was the end of my eBay account, PayPal unfortunately I do need from time to time.

I suppose this is just standard practice in the industry but wonder why it can be so consistently bad even with real evidence.