[Reason077]

Seems weird to me that they actually physically follow people around in this age of CCTV, though. Firstly you’re going to be annoying / intimidating / insulting a lot of legitimate customers, who will shop elsewhere if they don’t feel welcome. And secondly because it must waste a lot of staff time?

In busy UK supermarkets (and malls) there will usually be security guard(s) near the exit. Sometimes they have a little security station where they can monitor the cctv themselves, or otherwise a radio in their ear connected to a back office.

If something suspicious is seen they’ll stop people as they leave and ask to have a look in bags etc.

[Ancapistani]

Part of it is that they are intending to be intimidating - they want to be seen, to let the person know they're watching.

Ironically, at least for large retailers like Walmart, if they suspect you're actually stealing things they won't physically follow you. Instead, they will monitor CCTV and intercept you at the door. In fact, it goes further than that - they'll allow you to leave if the amount you stole is less than the threshold for a felony. They'll build a profile on you, using facial recognition, and intercept you in the future when the aggregate theft amount reaches the threshold.

This is all very variable, depending on the state, region, city, or even neighborhood. Some Walmarts have no visible security presence while others have multiple uniformed police officers (hired via private contract) at the entrances.

[Reason077]

> "Part of it is that they are intending to be intimidating - they want to be seen, to let the person know they're watching."

Yes, but what's the point of this? Why risk intimidating legitimate customers? You're just going to offend them and they'll shop elsewhere next time, so you lost revenue.

And if they are a thief, don't you want to actually catch them doing it so you can ban them from the store, or prosecute?

The most successful shoplifters are probably the ones who blend in and don't look suspicious anyway.