[Gorbzel]

The theft problem doesn’t vary at all in Chicago. I’m in a North (west) Side neighborhood and receive about 83% of Amazon packages, with the rest being stolen or just not delivered. Compare this with a 100% success rate for items delivered by UPS, USPS, or FedEx.

I figure at some point I’ll fall below whatever metrics Amazon has internally, they’ll stop resending/refunding packages, and I’ll have to fight the same battle as in the article. If anything, OP unfortunately/correctly teaches that empathy, common sense, and treating level 1 workers as human have no place with Bezos…you have to assume the worst and treat everything as a cost/blame situation.

[ohdannyboy]

I live in a high-rise which has a mail room so maybe I'm insulated from whatever factors lead to that (porch piracy obviously, but something about Amazon specifically). I didn't realize it was that bad, only getting 83% is insane

Edit: though my family in Rogers Park and the suburbs have never complained about this issue so I'm not sure it's that common.

[aylons]

I live in a single-family unit in Uptown and would be surprised if my rate is anywhere below 95%, I'd be shocked and demand a recount. I order several times a week, often several times a day (yeah, a lot of items I need are same-day delivery, most are next-day), and I recall two or three packages missing this year. And those were likely never delivered of to the wrong address, as they had no picture.

[cafard]

I live in Washington, DC. Two or three times a week on the neighborhood listserv there is an email asking whether anyone got the sender's package. Some of the problem is certainly theft, but I doubt all of it is.

[Gorbzel]

No doubt there's some of this given the ridiculous photos I get through the "take a picture" feature that Amazon, DoorDash, and others believe substitutes for actually validating delivery happens.

I just don't give these tech companies any benefit of the doubt for the situation. My home is on a major street next to a door that has the street number displayed very prominently. As mentioned above, FedEx and others have 100% success rate. Amazon's delivery drivers just don't care, because Bezos has created a system where they are incentivized not to care.

[Gorbzel]

You're right, not sure why the doubt in the edit. Different [areas/data points/anecdotes] will no doubt yield different results. The suburbs are very different than the neighborhoods. I used to live the Loop high-rise life, felt the same way you did.

Though Amazon usually is no help in the last mile delivery there. Encountered numerous stories of high rise package rooms that have just been overwhelmed by Amazon/since COVID. If anything, most improvement/success stories I've heard have been from a startup in the space, Luxer.