[nikhil896]

It starts mattering more for consumer software when you reach mass scale. Somewhat hard-to-find bugs at the scale of hundreds of millions of users (like a social media company), turn into bugs faced by hundreds of thousands of users.

But at that scale (in my experience), QA is up front and center and is typically a core pillar of engineering orgs.

[aidenn0]

> It starts mattering more for consumer software when you reach mass scale. Somewhat hard-to-find bugs at the scale of hundreds of millions of users (like a social media company), turn into bugs faced by hundreds of thousands of users.

From a cynical point of view, if those hundreds of thousands of users will use your product despite the bugs, does it matter?

[mdaniel]

People are only as loyal as their opportunities; if the competition is mostly the same as your product but has either fewer bugs or bugs in a less painful flow, buh-bye

I'm super cognizant that the cited example of "social media company" is its own special ball of wax, due to the network effect, and I wish to holy hell I knew how to fix that bug :-)