[account42]

> "18-days-period Consumer protection is very important to us"

Which is of course how you immediately know that it is not just unimportant to them but they will try to do anything to not have to abide by the rules and maliciously comply with anything they can't disregard completely.

Really the 14 days should start when you actually receive the item in a usable state and if the law actually allows these kind of workarounds around that then it should be changed.