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by hliyan 926 days ago
Sri Lanka chiming in: this was the case when I was growing up. Two corner stores within 50 meters of my home. Personal relationship with both owners (they set aside my favourite paper, advised me on razors when I started shaving). Now that has been lost with supermarkets. It's all very convenient with a lot of choice, but something has been lost. Something experiential that can't be boiled down to KPIs.