Burned by the shared responsibility model way more than we would have liked. AWS said that they will “take the muck away” back in 2011. I guess we are back to owning the muck now :)
Couldn't agree more. As someone who used to work at AWS, I've seen it from both sides. AWS has valid reasons (business and technical) for not taking responsibility for all the layers on top. The missing piece is the operational knowledge AWS possesses but platform teams elsewhere lack access to. That's one reason to bring in a “trusted broker” to bridge this gap.