[sgt101]

Openreach offer 2 SLA's to ISP's, a cheap one and one that gets service. Sky, Voda and BT buy the better SLA. I have worked in these organisations and I can tell you Openreach really doesn't give a flyin f about BT Retail/EE above and beyond the customer relationship that they have with Sky or Voda. They do care less about the smaller ISP's because they spend much less with them and don't have the bosses phone number.

It doesn't matter at all if you get fibre as that only goes wrong due to physical breaks (I know this is only 99% true but it's basically true), but both Sky and BT invested a lot of money in being able to resolve copper faults so have a good capability to both identify what's needed and get appropriate action from Openreach, I don't think anyone else does.

Anyway - the Openreach infrastructure really is separately managed. BT Consumer is just another ISP now.

[happymellon]

> both Sky and BT invested a lot of money in being able to resolve copper faults so have a good capability to both identify what's needed and get appropriate action from Openreach, I don't think anyone else does.

Bullshit.

I had Zen, and we had identified exactly what the issue was quite quickly.

> the Openreach infrastructure really is separately managed. BT Consumer is just another ISP now.

Then split it off. BT cannot be trusted to be impartial, regardless of how many "former BT employees" tell us otherwise.

[sgt101]

Best get lobbying for that then!

Good luck friend.