[amf12]

> Google has a ridiculous reputation for customer service.

Have you tried Comcast customer service? It's shit. I've had better support with paid Google services (both Pixel and Workspace) than Comcast.

Google has bad customer service reputation only for its free products, which is not unexpected. If someone values good support, then a different paid service is an obvious alternative over a free Google service.

[CamperBob2]

Pro tip: sign up for business service, not residential. You will get infinitely better support, from first-line on up.

[amf12]

I had looked into it. In my area, I can get 1 Gbps residential service or a 50Mbps business service for the same cost. That speed is ridiculously low.

[Scoundreller]

Sign up for business, get your install issues sorted out, then “downgrade” to 1 gbps.

(Assuming internet is a set and forget thing once it’s up and running)