[hn_throwaway_99]

People go with Google Fiber because it's a better product: speeds are faster and prices are lower. Literally every single person I know who has Google Fiber is a huge fan.

"For another, Google has a ridiculous reputation for customer service." Uhh, yeah, because Comcast and AT&T are famous for their stellar customer service.

Give it a rest, man. I get annoyed as much as anyone with Google's "shiny object" penchants, but this isn't one of those cases.

[thrtythreeforty]

On one hand, I agree with you - Google Fiber is good (although they just raised my price). On the other hand, you must admit "your customer service is better than Comcast's" isn't really glowing praise.

[stephenr]

> I get annoyed as much as anyone with Google's "shiny object" penchants, but this isn't one of those cases.

The article is literally about them abandoning it in a given city because an idea that doesn't pass the sniff test worked out terribly. This is very much Google abandoning a shiny object just because.

[hn_throwaway_99]

"This isn't one of those areas" wasn't referring to Google yet again abandoning a shiny object, it was referring to me getting annoyed about them doing it.

Look, we all know, Google abandoning shit is a meme at this point. But there are literally no downsides to the consumer of going with the better product of Google Fiber even if they do abandon it. It's like you and other people want to be mad at Google just because at this point.

[stephenr]

> there are literally no downsides to the consumer

Sure, if your time is worth nothing, then there are no downsides.

If you value your time and end up in a scenario like the article describes, you're looking at (a) service interruptions because they wanted to cheap out on the installation, followed by (b) service cancellation because they couldn't be bothered to rectify the problem they caused by cheaping out.

[hn_throwaway_99]

Dude, you spent more time arguing with some stranger on the Internet (me) to make a non-existent point than it takes to switch ISPs where I live. Don't kid yourself, your time ain't that valuable.