[matsemann]

I think this is cultural. I've never ever left a voice message, and never will. I've also never received one, the few I get are robocallers not understanding no one picked up.

If you want me to pick up, send an sms explaining what it's about.

[efitz]

Many of us here grew up in the answering machine era where leaving a message was normal, expected behavior- when phones were not carried on your person.

[ghaff]

I'm always struck in these threads how much variation there is. I doubt I receive one SPAM/scam text or phone call a week. It would seem weird that I'd want to make myself potentially unreachable to avoid the odd junk. I guess if I got multiple per day I'd need a different strategy.

[letitbeirie]

Ironically back in the answering machine era you could screen your calls as they were coming in, short-circuiting this entire loop.

[sentientslug]

And what's old is new again, both Android and (newly) iPhone have live voicemail screening features!

[organsnyder]

A school nurse probably doesn't have SMS capabilities on their school phone, and might not be willing to share their private number (I certainly wouldn't in that position).

I rarely leave voicemails, but I will when it's urgent.

[ImPostingOnHN]

A school nurse is certainly expected to leave a message with a callback number. There are hundreds of millions of ways to leave a callback number that isn't 1 specific number you want. But "leave nothing" obviously isn't an acceptable solution, and leaving a personal cell number as a callback is a more acceptable one.

tl;dr: leave message+number, how you do so is up to you

[organsnyder]

Absolutely. The person I was replying to said that voicemail was not a reasonable option. If the nurse needed to send an SMS their only option may be to use a personal device, and it isn't reasonable to expect educators and staff to provide personal contact information to parents.

The proper procedure is for the nurse to leave a voicemail with their school-provided contact number (either the school office or a way to dial them directly that isn't their personal number).

[matsemann]

However, since voice mail isn't common where I live, I also get all communication through text. Most systems send out texts. It's how I communicate with the plumber, my dentist etc. Basically never talk over phone with anyone.