[toomuchtodo]

Perhaps they could be clear how big a customer needs to be to matter, so those not big enough can self select to providers with customer service.

(just finished moving a client's last GCP env from an acquisition to AWS)

[jake_morrison]

I had a client who spent $1M+ per year on Google Ads, and Google would fly them to California each year to meet with their account manager.

I don't know what the equivalent GCP spend would be to get similar treatment. Presumably higher. So that's a data point, at least.

[chrismcb]

You pay for it.

[anticensor]

Not even their biggest customers get any good support.