| Holy shit. I had a similar thing happen with some web based video surveillance software maybe 5 years ago. A manager of some sort had his aging laptop replaced due to a company wide Windows 10 upgrade project. Super friendly older guy, probably in sales. IT went through all the procedures of inventorying software and network needs, backing up user profile and docs, etc. Great processes in place. I remember this because I saw the device assessment and it was like a 10 year old Thinkpad with 4G of RAM and a note saying he had to keep it plugged in at all times or it would shut down. Who puts up with that? Patience of a saint. Anyway. Laptop was deployed by onsite IT to verify everything was gravy. All checked out except for Grammarly. License didn't get transferred properly or something so they had to put in a request to get his licensing working. Fast forward a week and he gets his license key and Grammarly is tested good to go. He's checked off the list. Later that day we get a call about not being able to see security cameras because the web page is crashing. Helpdesk tries the basics, reboot, clear cache, reinstall browser, rebuild profile, etc., nothing works and it gets escalated to me. I check the network, firewall logs, log into another PC, onsite, off-site, etc. All working for me, no one else having issues. I tell him "I'm completely baffled here, have there been any changes lately? In your office? With your PC?" He jokingly says "Well yeah they installed Grammarly today maybe that's it?" We both laugh and I say well, I'm literally out of ideas, fuck it let's try it. I remote in and uninstall Grammarly. "Ok go ahead and try the cameras lol". I then watch him open up Outlook, go to a folder named "Cameras", and open an email with a link to his cameras "home page". It fuckin worked. I turned Grammarly back on and clicked the link and sure enough it failed. I made him a browser shortcut, moved his "email shortcuts" into his browser, blew his mind, and closed the ticket, but it definitely bugged me. This tracks because it was some very dated camera software (you'll know what I mean if you've seen it) and the link was to his customized homepage with a super long php (or something) generated url. He was the only one at the site with Grammarly as well so it was the only time we saw the problem. Thank you, I can finally close this cold case out in my brain. |