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by Cogito
929 days ago
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The point I'm supporting is that users will not realise that the documentation that is linked to is from a different project than the one being used. Hopefully, by focusing on an example of how a support interaction could go (clueless user, lots of back and forth before the key issue is identified), it shows how this practice is good for neither users nor for the curl team who will end up dealing with the fallout. I also address the MDN example by stating that I suspect the audience and reach of xCurl will create a larger support burden for curl than Mozilla would see in similar situations (aside: even though it wouldn't be reasonable in that case either!) Unless it's done very carefully, pointing users to the parent project's documentation will cause a support burden on that project, and that's just not reasonable for Microsoft to do in this situation. |
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