[93po]

Data around cars is notoriously complete bullshit. One example is that one of the main metrics used by a very big name, maybe CR, is “reliability compared to *expectations*”. Obviously cars that people have high expectations for (Teslas) are going to score horribly here even if they are objectively more reliable than other brands. And of course they bury this little fact way down in the info and everyone walks away with “welp teslas just fucking break all the time”

[Lazare]

The linked article is pretty explicit about how they calculate it. A detailed explanation is literally the first section.

And as they explain, they ask people about the actual problems they've had in the last 12 months with their car; nothing soft or fuzzy or relative to expectations at all.

[93po]

If I ask you about your experience with a Rolls Royce you'd probably mention in the door rattles a little bit between the speeds of 55 and 60mph. If I ask the same question about an entry level Toyota I doubt people would think anything of it or mention it. This is especially impacted if you're used to buying cars that cost $75k (a lot of Tesla owners) versus used to owning preowned cars bought for $10k