[fnordpiglet]

I would note in a labor market labor has the option to work for the employer who maximizes the employees benefit. As you note the author is in a labor department and they meticulously detail all the reasons no one would want to work for this theatre. They use this as an explanation for why companies are complaining they can’t hire - because they aren’t competitive and make a hostile work environment. Instead, employees are exercising their at will employment rights and going to employers that offer reasonable work environments.

Which I think you’re agreeing with their point. The employer could fix the situation but instead just barrel ahead oblivious to the reasons their people are quitting. It wasn’t the managers, it wasn’t even the customers even though the customers weren’t awesome. It was the owners.