[kappaknight]

You never said "how" you lost your account...

On a side note, it's sh*t like this that make law makers create crazy laws that would stop poor support like this.

I for one would almost want government intervention to make sure when cloud services cut you off, they don't take hostage of your data and history too. I recognize it's a terrible/horrible solution, but if the companies themselves can't do the right thing, government mandate would have to be next. Cause in this case, it's not like we can vote with our wallets to make it go away when the stuff is free.

Also, imagine the number of jobs Google could create if they hired and trained a support staff for all their products? There's a lot of stuff that would still benefit from a human touch.

[mjwalshe]

Yes that's the danger for Google all it takes for one case to go very high profile and they will be living with the court/government sanctioned remedy - that is why banks and other organizations have independent ombudsman - they want to avoid the government stepping in.