[denlekke]

i don't think that's really any brand loyalty for OpenAI. people will use whatever is cheapest and best. in the longer run people will use whatever has the best access and integration.

what's keeping people with OpenAI for now is that chatGPT is free and GPT3.5 and GPT4 are the best. over time I expect the gap in performance to get smaller and the cost to run these to get cheaper.

if google gives me something close to as good as OpenAI's offering for the same price and it pull data from my gmail or my calendar or my google drive then i'll switch to that.

[moralestapia]

I do think there is some brand loyalty.

People use "the chatbot from OpenAI" because that's what became famous and got all the world a taste of AI (my dad is on that bandwagon, for instance). There is absolutely no way my dad is going to sign up for an Anthropic account and start making API calls to their LLM.

But I agree that it's a weak moat, if OpenAI were to disappear, I could just tell my dad to use "this same thing but from Google" and he'd switch without thinking much about it.

[denlekke]

good points. on second thought, i should give them due credit for building a brand reputation as being "best" that will continue even if they aren't the best at some point, which will keep a lot of people with them. that's in addition to their other advantages that people will stay because it's easier than learning a new platform and there might be lock-in in terms of it being hard to move a trained gpt, or your chat history to another platform.

[dontupvoteme]

This, if anything people really don't like the verbose moralizing and anti-terseness of it.

Ok, the first few times you use it maybe it's good to know it doesn't think it's a person, but short and sweet answers just save time, especially when the result is streamed.