Howdy, CISO of Anthropic here. Sorry that you've had a bad sign-up process. Not sure how this happened, but please reach out to support@ and we'll look into it!
You say “not sure how this happened” as if this feedback were a one-off, but if you read through these comments it actually seems pretty common so it’s sort of difficult to accept that you’re surprised at hearing about people having bad sign-up experiences.
Deeply appreciate the outreach- just sent a note and mentioned your name. I’d gotten a note that you all would have update on my api access within a few weeks so sent that along so the support team has the context