[brookst]

He is a known quantity who has been successful leading the company. But of course he could be replaced and there are others that could be equally, maybe more successful.

The problem is not that Sam has some totally unique DNA. Customers are reacting to 1) the board’s apparent rejection of the existing products and business model, and 2) the capricious and incompetent way the board handled this.

Companies are making huge bets, and a seemingly stable and industry-leading supplier just turned out to be unreliable. Of course people are angry and hesitant to keep doing business with OpenAI.