[vidarh]

I was thankfully out of the ISP business before the Winmodems hit. But the many... agonising... hours... spent doing support sometimes with the same person to get people online is something I'll never forget. We had someone who'd call back every few weeks because he had "optimized" (broken beyond belief) his winsock configuration in new and inventive ways that makes me think he was most likely doing it on purpose for social contact.

Every time it'd take an hour or more, because you'd tell him to do X, ask him to confirm he'd done X, ask him if he was sure he'd done X, then have him try to go online, and he'd call back and it'd turn out he'd done Y because he "thought it'd work better".

Also, the sheer number of times people who'd get too trigger-happy and start trying to connect before they'd hung up...