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by mikhaill 5176 days ago
Just to add one more point, the "offer" to keep the curtain was not done out of good will. The cost of them offering free shipping back to the consumer, re-stocking it, etc (do they even own their own inventory or is everything dropshipped?) would have been a lot higher then the value of the curtain.

Some of the e-commerce retailers who run their return numbers and know the cost of all processes will let people keep items they want to return because processing returns will end up more expensive for them.
1 comments
goronbjorn 5176 days ago
They dropship everything (it's why delivery takes so damn long) so your explanation sounds like a more likely scenario.
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betashop 5176 days ago
Actually, more than 70% of Fab.com's products are not drop shipped, and we've cut our delivery times in half the past 2 months and are making tons of progress there.

I'm jason, the ceo. chat me up.

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mikhaill 5176 days ago
Jason,

What's the rationale for bringing fulfillment inhouse? The economics and market trends seem to move the other way, in favor of drop shipping as much as possible. Catalog data problems? Financial? Branded customer experience? Partners can't ship properly? Just wondering...

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betashop 5176 days ago
When we take inventory we can ensure fast delivery times and a consistently Fab experience. Also, most drop shoppers are not setup to handle the type of volume Fab generated. Drop shipping maxes out at a relatively small number of orders.
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goronbjorn 5176 days ago
It's nice to know you're making an effort to improve shipping times, and it's also cool to see you poking around on HN.
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