[bbatha]

Been a customer for 3 years. Easily the best ticketing software I've used, particularly day to day as an engineer. As a manager I found it lacking some higher level planning tools, but they've been putting a lot of effort in. As a sibling said usually the defaults are sensible. I could in theory do more things with JIRA, but that assumes my org configured my instance in a way I like, I can find the customization, or not get entirely turned off by waiting for page loads.

They have been incredibly focused on improving the product in ways that are visible and get uptake from me immediately. Its one of the few pieces of software where I want to read the release notes everytime.

If I worked at a shop with less than 200 employees, its the no brainer choice.