[kawhah]

> so they get flooded by less tech-savy, more casual users that don't really see the value of open source other than they don't pay for it

this was solved 30 years ago by an important socio-technical invention called the FAQ, used together with a social convention of not elevating or rewarding vexatious messages.

[worthless-trash]

A solution was proposed, the problem was never solved because people generally don't read or believe that social convention doesn't apply to them in this situation.