[superice]

Yep, using it for my small software company. We used Jira before, and while we had a halfway decent config so it didn't suck too badly, Linear is just light years ahead in terms of usability. I take a lot of inspiration from how they approach software.

There are some drawbacks. Linear is highly opinionated about some stuff. I happen to think most of their opinions are sensible, so that doesn't bother me, but it's explicitly not a general purpose replacement for Jira.

I'm pretty impressed with their new developments. This article shows they are thinking about issue tracking from first principles, which is helpful. This triage thing is definitely something we've been struggling with, and something that most other issue trackers do not deal with well at all. We've been a customer for about a year now, and we're constantly seeing steady improvements. Recently upgraded to the top tier package, and I had a minor scare because I did not realize it was going to be billed annually (it mentioned a monthly price with 'billed annually' under it but my brain wasn't braining very well when I clicked upgrade), so I sent an e-mail asking about it, and they got back to me quickly, with a proper in-depth, human sounding response. I just love being in contact with an actual human, and not feeling like a number in an arbitrary system, even though given their scale I must be.

So two thumbs up from me.