[quectophoton]

With Hetzner presumably they mean them randomly closing accounts as sibling comments mention, or marking your account as suspicious and requiring you to send them a scan of your passport, and even then there are some comments[1] saying that they were still denied.

[1]: https://news.ycombinator.com/item?id=37108072

[dvfjsdhgfv]

I don't believe in "randomly closing accounts". As for sending a scan of my passport/ID I did this when I opened the account with them which was back in 2010 or so.

During that time, one of my servers was hacked once (I was stupid enough to start digging Monero on the same system I had some other services installed) and another time one of my users had a weak password and his account was sending spam. In both cases they notified me and gave me the time to fix the problem. I also appreciate human contact and quick replies.