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by aurareturn 949 days ago
What's broken about the current way messaging landscape is?
2 comments

The current scenario is so broken. You have multiple different platforms that do not interoperate with each other.

Different platforms have become the standard de facto in different regions of the world (iMessage in us, WhatsApp in Europe, WeChat in china, ..).

All of these platforms belong to private companies.

A sane landscape would be having platform interoperability, at least for the most common features and then let companies compete on features, not on user networks.

In Europe it is virtually impossible no to use WhatsApp, especially if you have kids. I don’t like it, but it’s one of the service I use the most, because I’m forced to.

I have a few messaging apps on my phone. It doesn't bother me at all that I communicate with my family using iMessage, some friends with Whatsapp, and some friends with other chat apps, and work using Slack.

What's the problem exactly?

To have a standard? Isn't that what phone numbers and SMS are if you want a standard way of reaching someone?

If you have other standards, you reduce innovation because in order to change anything, you have to get 100s of companies to agree and comply.

But if Whatsapp, iOS, Viber, WeChat, etc wants to make something better, they can write the code and release it tomorrow.

Users have chosen the private model. It's better. It's faster. It innovates more. If you want a standard, it'll just become like SMS years later. I don't want one single app. Each app does something better.

It's absurd. Imagine if it extended to voice calls. You could only talk to Apple users if you own an iPhone. Apple, and I guess you, would love it.

This is why we have regulated interoperability on many mass-market technologies. Imagine requiring a Ford to use certain gas stations or a Sony TV to view certain channels. There is no upside for the consumer when mass-market products leverage their popularity to create walled gardens.

You can send a SMS to iPhone users, and they'll see that in iMessage.

If you want a group chat with friends, there are a bunch of apps for that. If your friends wants those cool features but refuse to use any one of existing apps besides iMessage to talk to you, then they are not your friends.

I guess the coutnerpoint is that SMS was invented in, what, the mid 90s? And MMS invented in the mid 00s (?) when things like group chats or sending a video (!) over a phone (at least > 500KB) were inconceivable. We are long overdue for a new, modern, open standard. Apple has in a way invented a pseudo-standard and a) refusing to let others in and b) refusing to also support any other open standard. I think it's reasonable to expect we have a modern standard that supports now-simple things like half decent video transfer, files, groups, locations, etc.
the counterpoint is also that, internet is evolving way faster than those standards are able to keep up to speed.

Considering the issues folks are mentioning here about moving on to RCS and then possibly being unable to receive messages, etc... Americans can just do what the rest of the world does and use any app available on the app/play stores to chat. Whatsapp, kakaotalk, line, telegram, etc...