[pravus]

Maybe it's just me and my bad attitude toward products today but this could explain why everything seems to be turning into low-quality garbage. I'm not a millionaire business man so I must be doing it wrong, but spending over 1/3rd of your revenue stream on customer acquisition rather than anything product-related seems like a bargain I don't want as a consumer.

[Rastonbury]

For SaaS companies, 30-40% sales and marketing expense ratio is totally normal with R&D 20-40%. You need to keep up (in both) if not competitors will eat at your revenue which means even less dollars for product/R&D, running businesses is hard!