[hakfoo]

The latter one is more business people driving the operation.

They want to assume the user is an idiot, because idiots are often the desired customer:

* Broader market. For every N people who'd buy AutoCAD, there's probably 10N people that would be able to run Baby's First Drafting Suite.

* Lower expectations and support costs. The professional with 10 years experience knows when a given piece of software isn't meeting expectations. He'll ask pointed questions and consume actual support resources. The idiot can be steered into a chatbot and gaslit into blaming himself.

* More susceptible to dodgy schemes. A professional who has to look at the actual cost/return of his investments and deal with corporate policy might not be as interested in subscription schemes and monetization shenanigans, while it might expand the addressable market for idiots. They might not buy into $100 one-time but will end up paying $10-per-month forever, or "we'll lock your data into a closed ecosystem and it will cost you to liberate it later."