[upsidesinclude]

>in applications where text isn't meant to be read word-for-word, and the entire response is expected before proceeding to the next step in the workflow, this can pose a significant issue.

Your take seems to narrow the application of AI chat down to customer service.

Taking a broader view, AI chat or really LLMs have a very wide range of applications. As discussed in the article, script and code producing AI is not meant to be "read" so much as utilized post generation.

Either way, the reality is that just like any other advancement, this will slowly start to become integral to many business networks and workflow models, all having no interface with the consumer. The current fascination is wearing thin for the unimaginative who've asked a few generic questions to ChatGPT and then failed to recognize any applications of that product in their own life.

All the better, but the more products built now means the more likely something is produced that niche markets are looking to buy.