[krisoft]

I don’t know. It depends on how it was explained to them. If they just heard that by date X the link is predicted to be 50% saturated then IT did a really poor job. We know that 50% saturated mean with this technology that customers are going to experience delays, or connection errors. So why don’t say that? We expect that by date X the customers will experience connection problems.

Or to put it other way you know that the 100% limit is a theoretical limit only achivable in ideal situations, so talk about the utilisable limit. People need to be fed the right information to be able to make informed decisions. And since it is IT who is paid to understand the tech things it is their job to communicate the peculiarities in a way the suits can understand.

Now maybe they have done their best job at this, but the article makes it sounds like they just sent a memo without this info.

[Aeolun]

If you are a marginally competent leader you’ll ask the obvious question “why is it a problem if our link is only 50% saturated”. If you are slightly more competent you’ll have read some literature about business processes and intuit that the same queing theory might apply.