Phone queues are frustrating. But I'm not there to get mindless text generated back at me. I've already experienced it. Reminds me of all the dystopian art trying to depict the human despair and powerlessness of facing the system that society has created.
They don't get stuff done, and they never will. Have you never experienced a call tree? They're universally useless except for getting you to a human in the approximate right department. An LLM chatbot is just a call tree that says sorry to you if you swear at it.
And it's not supposed to solve your problems. Solving your problems costs investors money. It's supposed to make you go away.
Recently I wanted to file a chargeback for something that was not delivered. The "dispute this transaction" chatbot told me this scenario (actual dispute) is not in the call tree - contact customer support, because it only knows all the different ways your dispute might not be a real dispute so they don't have to process it (e.g. kids used the credit card). The customer support chatbot told me to go to the transaction page and click on "dispute this transaction". The only way to actually file it was to find the magic incantation to talk to a human. And no, "talk to human" doesn't work. It just gives you a blurb about using the chatbot more effectively.