[foobarchu]

And the ones that can do something would be better served as a simple form.

My state has used a chatbot for car registration renewals for years. It works just fine, I can't truly complain, but it's literally just a higher friction way to fill in a short form. Why did it need to be a chatbot?

[oriolid]

The usual explanation, true or not, is that someone was selling the state a chatbot as the modern solution and since the buyer isn't spending their own money they will happily buy it without thinking if it's useful.

[eastbound]

It’s a state, they need to showcase the modern stuff, both to fund new ideas and to show modernity to the citizen.