[rahim]

I've purchased two MacBook Airs from Best Buy and had the exact same experience. Walk in knowing exactly what I want and ready to buy, wait ~30 minutes for an associate to free up only to be told that he/she doesn't manage that area, and then wait some more for someone that does.

The reason I bought from Best Buy rather than the Apple store is the discounted price. Best Buy sells the Air for something around $50 cheaper than Apple. I haven't made use of it yet, but their Black Tie warranty seems pretty good. You're covered for everything from hardware malfunction (out of your control) to accidental coffee spills (in your control).