[ekimekim]

Chiming in with my customer support experience: My battery started to inflate after a bit over a year. I did some research and knew their warranty didn't cover this, but I contacted support anyway for help with finding a replacement.

They weren't able to ship me a replacement battery due to international shipping restrictions but were very helpful by giving me the part number to look for and linking to their very good docs on how to do a battery replacement yourself. In the end I was able to have them ship a replacement battery to a friend with a US address, and doing the actual replacement was very easy.

[acomjean]

I had similar. Contacted them, they didn’t have the part but had the Clevo part # for the fan which was easy to buy and replace.