[donkeyd]

I've personally never scaled a B2B&C company from 0 to over 1 billion users in less than a year, but I do feel like it's probably pretty hard. Especially setting up something like a good support organization in a time of massive labor shortages seems like it would be pretty tough.

I know they have money, but money isn't a magic wand for creating people. They could've also kept it a limited beta for much longer, but that would've killed their growth velocity.

So here is a great product that provides no SLA at all. And we all accept it, because having it most of the time is still better than having it not at all ever.

[leetharris]

I'm not judging them at all as I agree with your core statement, just saying it's quite remarkable that companies around the world who spend 6 months on MSA revisions in legal over nothing are now OK with a platform that takes 6 months to respond to support requests.

[lanstin]

I wonder if they spend time trying to do support via GPT4 itself.

[JimDabell]

GPT-4 would be more responsive. They ignore support requests for weeks unless you keep reminding them.

[immibis]

The remarkable part isn't that OpenAI sucks - it's that people use it anyway.