[timerol]

The "intentionally designed" part isn't just the mail, it's the process that comes after receiving mail. The VP of Retail Banking does not read their own mail. Who does read that mail? How are various letters delegated to appropriate teams? What letters are discarded or given a canned response? How does the bank make sure that it doesn't ghost people (most of the time)? It basically needs an entire support system, which may or may not rely on parts of the official support system