[sherlock_h]

Great article. Explains the chalenges that I just had with having all money frozen with Marcus.com. It is literally impossible to break through these layers of support in order to get your case heard / solved. The biggest challenge is that it‘s so intransparent with very little communication from the bank as to how a support case is actually moving through and how close it is to getting resolved.

[astrange]

Did you read the article carefully enough? It gives you several ways to get to the "useful" support. But besides his way of writing the right kind of letter, you can make a CFPB complaint.