[screwturner68]

you get what you pay for, these companies have been racing to the bottom for years, trying to save that extra penny because IT is considered a cost center and always has been. In addition moving to the cloud is just a way to shrug off responsibility, it's not our fault it's AWS.....actually it is your fault because you were trying trying to save money and you handed off your business to the lowest priced contractor and now are surprised that the contractor doesn't care about your business nearly as much as you do.