[black_puppydog]

This is also the stance I take on customer support of Apple products. It got hyped so much about "just working" that I take it as a bit of an insult that they want me to stand in for their CS team. I do make exceptions for close family.

[tinus_hn]

You prefer fixing Windows computers?

[fxtentacle]

No, you just train them to walk to the Apple shop instead of asking you. If you sell products at a premium with the promise of an excellent user experience, then you should also budget for the costs of actually providing that user experience.

[tinus_hn]

Oh so it’s just the old ‘hurr durr Apple bad’ mantra with no alternative.