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by benatkin 957 days ago
This reminds me of the thread when 12ft was taken down.

Does anyone have any insight into how it would take Vercel hundreds of hours of support time? https://twitter.com/rauchg/status/1718680650067460138

1 comments

My assumption here is that affected websites sent multiple, persistent support tickets and engaged in back and forth communication, as well as updates to the client, support team contacting engineering/legal/management/meetings on how to deal with 12ft.