[toomuchtodo]

I think this perspective is fair and historically accurate wrt platform risk, but I also strongly believe Zapier has substantial value beyond what historically has been acting as a conduit between APIs. Customers don't want a pipe between their services, they want to automate their mundane work with a robot.

[ukuina]

What is Zapier's value-add when GPT can chain an arbitrary number of flexible API calls? Imagine if the GPT plug-ins directory is fed as input to GPT...

[mycall]

The problem with Zapier is all the individual accounts and contracts you need with dozens of companies in order to have them all communicating for a real business. SaaS fatigue is a real issue.

[toomuchtodo]

Sounds like a call for them to partner with Venminder or a similar business to manage all your SaaS from a contractual perspective, as well as some CASB (cloud access security broker) to handle onboarding, offboarding, and governance of an org's SaaS inventory. Legit problem, but SaaS isn't going away.