[mcny]

I got a random call from Wells Fargo fraud department and I refused to give them my information. Escalated and the supervisor also pretended to not understand my concern. In fact, they placed a stupid hold. I went to a bank and the bank manager has to call them back and basically beg these people to remove my holds.

These people in the fraud department don't even deserve to get found in a river.

[CaptainZapp]

Why didn't you politely suggest to call Wells Fargo' central phone number and have the switch board transfer you to him?

Seems pretty much a no brainer to me.

[bombcar]

It should be standard for all banks that if they have a fraud issue, they call you and tell you to call the number on the back of your card, and press 6 or something.

The fraud departments we have are so indistinguishable from actual phishing it’s amazing. They even send you a two factor code and have you read it to them! The text says they’ll never ask for it via phone! Embarrassing.

[mcny]

Worse, as a customer, it is almost impossible to reach a specific person at a bank over the phone.

The branch manager who called had to authenticate himself over the phone (at least he was the one who placed the call) and waited on hold for over twenty minutes and even then he didn't talk to a specific person iirc.

The strange thing is the supervisor was clearly on a power trip. They made me waste hours of my life chasing this nonsense.