| >If Flexential and PGE aren't sharing information or otherwise cooperating as much as Cloudflare might like, then going public with some speculation might be an attempt at applying some pressure to get to the bottom of what happened. It's been 2 days. I doubt PGE or Flexential even have root caused it yet, and even if they have, good communication takes time. You don't throw someone under the bus and smear their name publicly just because they haven't replied for two days, and you certainly don't start speculating on their behalf. That's bad partnership. You also don't publicly share what "Flexential employees shared with us unofficially" (quote from the article) - what a great way to burn trust with people who probably told you stuff in confidence. >if Cloudflare is going to effectively anticipate this cluster of failure modes in future design decisions, it's reasonable for them to want to know what happened all the way down. They can do all of that without smearing people on their company blog. In fact, they can do all of that without even knowing what happened to PGE/Flexential, because per their own admission they were already supposed to be anticipating this, but failed at it. Power outages and data center issues are a known thing, and is exactly why HA exists. HA which Cloudflare failed at. This post-mortem should be almost entirely about that failure rather than speculation about a power outage. |
1. When you’re paying them the kind of money I imagine they’re paying and they don’t reply for 2 days, yea that’s crazy if true. I’d expect a client of this size could take to an executive on their personal number.
2. Telling the facts as you know them to be especially regarding very poor communication isn’t a smear.