[taneq]

Huh, nice trick! Likewise some companies make it difficult (deliberately? surely not!) to get through to their tech support and warranty lines, but their sales number is always answered instantly and sometimes their sales staff can transfer you directly to the right person. Another handy hint for automated phone menus is to just spam # nonstop, usually after about 10-20 presses the menu software will give up and patch you through to a human.